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| 08:00 AM - 09:00 AM |
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| REGISTRATION & BREAKFAST BUFFET |
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| 09:00 AM - 09:25 AM |
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| OPENING REMARKS |
| Babu Lal Jain |
| Co-Founder, World BPO/ITO Forum, Inc. Chairman, WICS |
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| Kartik Kilachand |
| Co-Founder, World BPO/ITO Forum |
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| WELCOME ADDRESS |
| Presented by Jim Noble |
| Chairman, World BPO/ITO Forum |
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| 09:25 AM - 10:15 AM |
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| OPENING KEYNOTE |
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| Global Sourcing Strategies for Sustainable Competitive Advantage — 2012 and Beyond |
| Surya Kant |
President, North America,
UK and Europe
Tata Consultancy Services |
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| Globalization & Leadership Track |
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| Sourcing Strategies & Best Practices Track |
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| 10:15 AM - 11:25 AM |
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| 11:25 AM - 12:15 PM |
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| 12:15 PM - 12:45 PM |
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| BREAK - VISIT SPONSOR SHOWCASE & COUNTRY PAVILION |
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| 12:45 PM - 01:45 PM |
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| LUNCH KEYNOTE |
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| The Changing Boundaries of IT |
| Scott Hopkins |
| General Manager, Strategic Outsourcing, Global Technology Services, IBM |
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| 01:45 PM - 02:15 PM |
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| DESSERT - VISIT SPONSOR SHOWCASE & COUNTRY PAVILION |
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| Globalization & Leadership Track |
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| Sourcing Strategies & Best Practices Track |
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| 02:15 PM - 03:05 PM |
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| Globalization & Leadership Track |
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| Sourcing Strategies & Best Practices Track |
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| 03:15 PM - 04:05 PM |
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Beyond Traditional Performance
Engagement Tools:
Metrics & Measurement in Offshoring |
| Moderator: |
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| R. Lee Coulter |
| Ascension Health |
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| Panelists: |
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| Danielle Fox de Aguilar |
| Microsoft |
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| Muthusamy Gurusamy |
| Hachette Book Group |
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| Lisa Wright |
| Prudential |
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| Sandip Sen |
| Aegis Communications Group |
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| 04:15 PM - 05:05 PM |
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| KEYNOTE |
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Winning at The Shift Point:
New Process and Technology Architectures will Unlock New Business Value |
| Ben Pring |
| AVP,
Center for the Future of Work, Cognizant Technology Solutions |
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Paul Roehrig, PhD. |
| AVP,
Corporate Strategy,
Cognizant Technology Solutions |
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| 05:15 PM - 06:15 PM |
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| CLOSING KEYNOTE |
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| The Global Economy and the Future of Everything |
| Robert Reich |
Professor of Public Policy, University of California at Berkeley;
former Secretary of Labor under President William J. Clinton |
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| 06:15 PM - 06:30 PM |
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| CLOSING REMARKS |
| Jim Noble |
| Chairman, World BPO/ITO Forum |
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| 06:30 PM - 08:30 PM |
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| EXECUTIVE RECEPTION |
| Admittance by Conference Badge |
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