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The World BPO/ITO Forum is an exclusive invitation-only event for C-level executives and decision-makers of U.S. enterprise companies who are currently using
– or are interested in evaluating – global sourcing opportunities and cloud services.
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Health, Sensors, Wearables and the Internet of Things
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Presented by:
Stuart Crawford
VP Algorithms, JAWBONE
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Conference Agenda 2014
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Day One - Monday, June 02   Day Two - Tuesday, June 03
08:00 AM - 08:40 AM
REGISTRATION & NETWORKING BREAKFAST BUFFET
 
08:40 AM - 08:45 AM
OPENING REMARKS
Kartik Kilachand
Co-Founder, World BPO/ITO Forum, Inc.
Babu Lal Jain
Co-Founder, World BPO/ITO Forum, Inc; Chairman, WICS
 
08:45 AM - 09:10 AM
WELCOME ADDRESS
Jim Noble
World BPO/ITO Forum Chairman; Author; Former CIO of GM, AOL Time Warner, Merrill Lynch, BP & Philip Morris;
Principal, The Advisory Council
 
 
09:10 AM - 10:10 AM
  OPENING KEYNOTE: SEEING SYSTEMS... THE KEY TO AGILITY
Marv Adams
COO,
TD Ameritrade Holding Corp.
 
 
10:10 AM - 10:20 AM
  FEEL THE OUTSOURCING BEAT OF THE HEART OF EUROPE IN KATOWICE, POLAND
Piotr Uszok
City of Katowice, Poland
Jolanta Jaworska
IBM Poland
   
 
10:30 AM - 11:20 AM
  Charting Your BPO/ITO Roadmap
 
  Industry Trends
 
  Special Session
Panel:
Five Key Risks in Developing and Executing a SmartSourcing Strategy
Moderator:
Beppe Urso
Leo Burnett Worldwide
Speakers:
John Gleason
formerly Procter & Gamble
Andrew Wasser
Carnegie Mellon University
 
 
Panel:
The Rapidly Changing Landscape of Global
Sourcing – Again!
Moderator:
P.K. Agarwal
TiE Global
Speakers:
Dilara A. Khan
Bangladesh
Racquel Moses
invesTT
Lynda Arsenault
Nova Scotia Business Inc.
Justin Anthony
Malaysia
11:30 AM - 12:20 PM
Fireside Chat:
Convergence of Cloud,
Social & Mobile in the Enterprise
Speakers:
Harvey Koeppel
Pictographics
Raj Patil
aSpark & LiquidHub
Sasi Pillay
University of Wisconsin
 
Going Vertical Panel:
Outsourcing Strategies & Emerging Business Models in 2014 and Beyond - The New Normal in Financial Services
Moderator:
Vishal Ahluwalia
UBS
Speakers:
Kapil Khetan
Morgan Stanley
Vinod Jain
BNY Mellon
 
  Special Session
Poland Session: Where Multi-lingual Talent, Thriving European Economy and Investment Security Create Opportunities in Katowice, Lublin, and Poznan
Moderator:
Anne Duncan
Lumiu
Speakers:
Marcin Nowak
Capgemini Katowice
Mariusz Sagan
Municipality of Lublin
Piotr Sawinski
Ciber Poznan
Joseph Dzaluk
IBM Global Technology Services
Armand Angeli
IAFEI / European Outsourcing Association
12:20 PM - 12:45 PM
BREAK - NETWORKING IN THE SPONSOR SHOWCASE & COUNTRY PAVILION
 
12:45 PM - 01:30 PM
NETWORKING LUNCH
 
01:30 PM - 02:20 PM
  KEYNOTE: LEAP FORWARD WITH TECHNOLOGY POWERED BPO SERVICES
Anil Bajpai
SVP and Global Head of Business Process Outsourcing (BPO),
IGATE
Robert Dunigan
Senior Vice President,
Shared Services,
Four Seasons Hotels and Resorts
   
 
02:20 PM - 03:30 PM
SPEED NETWORKING SESSION
 
03:40 PM - 04:30 PM
  Charting Your BPO/ITO Roadmap
 
  Industry Trends
Panel:
From Outsource to Crowdsource: The New Digital Workforce
Modrator:
Carl Esposti
Crowdsourcing.org
Speakers:
Alex Kass
Accenture
Stephanie Leffler
CrowdSource.com
Matt Swanson
Silicon Valley Software Group
Darzi Norhalim
MDeC
 
 
Panel:
New Delivery Models – Shared Service vs. Outsourcing – Nearshore vs. Onshore or Offshore
Moderator:
Armand Angeli
IAFEI / European Outsourcing Association
Speakers:
Nazrul Islam Khan
Bangladesh
Ernesto Galindez
CESSI Argentina
Mara Liz Meinhofer
Puerto Rico Department of
Economic Development and Commerce
Chip Wagner
Alsbridge
04:40 PM - 05:05 PM
  KEYNOTE: A PRACTICAL APPROACH TO CUSTOMER CENTRIC INTERACTIONS
Chris Lord
Senior Vice President,
Global Growth Strategy and Marketing,
HGS – Hinduja Global Solutions
   
05:05 PM - 05:30 PM
  KEYNOTE: THE BPO AUTOMATION MYTH
Tanvir Khan
Vice President & Global Head -BPO, Dell
   
05:30 PM - 06:30 PM
  CLOSING KEYNOTE: STRATEGIC PARTNERSHIPS FOR VALUE CREATION
Filippo Passerini
Group President – Global Business Services; CIO, Procter & Gamble
   
06:30 PM
CLOSING REMARKS
Jim Noble
World BPO/ITO Forum Chairman; Author; Former CIO of GM, AOL Time Warner, Merrill Lynch, BP & Philip Morris;
Principal, The Advisory Council
 
06:30 PM - 08:30 PM
EXECUTIVE NETWORKING RECEPTION - Admittance by Conference Badge
 
 
 
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