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World BPO/ITO Forum is an exclusive invitation-only event for C-suite executives and Senior decision-makers from enterprise companies with
$1B or more in revenue, currently
using BPO/ITO services or
interested in evaluating global
sourcing opportunities. |
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| Keynote Presentations 2012 |
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| 09:25 AM - 10:15 AM |
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| OPENING KEYNOTE |
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| Global Sourcing Strategies for Sustainable Competitive Advantage — 2012 and Beyond |
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Surya Kant
President, North America,
UK and Europe
Tata Consultancy Services |
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| 12:45 PM - 01:45 PM |
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| LUNCH KEYNOTE |
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| The Changing Boundaries of IT |
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Scott Hopkins
General Manager, Strategic Outsourcing, Global Technology Services, IBM |
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| 04:15 PM - 05:05 PM |
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| KEYNOTE |
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Winning at The Shift Point: New Process
and Technology Architectures
will Unlock New Business Value |
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Ben Pring
AVP,
Center for the Future
of Work, Cognizant Technology Solutions |
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Paul Roehrig, Ph.D.
AVP,
Corporate Strategy,
Cognizant Technology Solutions |
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| 05:15 PM - 06:15 PM |
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| CLOSING KEYNOTE |
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The Global Economy and the Future
of Everything National |
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Robert Reich
Professor of Public Policy, University of California at Berkeley;
former Secretary
of Labor under President
William J. Clinton |
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| 08:45 AM - 09:35 AM |
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| OPENING KEYNOTE / FIRESIDE CHAT |
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| The Enterprise of the Future |
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Lynda Applegate
Sarofim-Rock Professor of Business Administration
Unit Head,
Entrepreneurial Management & Chair,
OPM, Harvard University
Business School |
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| 09:40 AM - 10:40 AM |
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| KEYNOTE |
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| A Pragmatic Business View on the Future of IT and Why That Matters |
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Toby Redshaw
CEO, Kevington Advisors; Chairman, Cancer Schmancer; Former Global CIO American Express and Aviva PLC |
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| 11:00 AM – 11:20 AM |
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| SPECIAL PRESENTATION |
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| Crowdsourcing for the Enterprise |
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Zack Kass
Head - Sales,
CrowdFlower |
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| 1:00 PM – 1:50 PM |
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| LUNCH KEYNOTE |
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| Achieving High Performance in BPO |
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Barbara Duganier
Executive Director, Resources BPO,
Accenture |
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| 02:50 PM - 03:20 PM |
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| KEYNOTE |
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The Future of ITO -
Beyond Traditional Outsourcing |
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Pete Karolczak
SVP & General Manager,
Infrastructure Technology Outsourcing (ITO), Hewlett-Packard Company |
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