Welcome Remarks

Babu Lal Jain, President, The World BPO Forum, India

Kartik L. Kilachand, President, The World BPO Forum, Inc.

Jim Noble, Chairman, World BPO/ITO Forum; SVP, Talisman Energy;
Former VP, Strategy & Operational Excellence, BP plc; Former President, SIM

Opening Remarks & Keynote

Opening Remarks:
Harvey Koeppel, Executive Director, Center for CIO Leadership, Vice-Chair, World BPO/ITO Forum

OPENING KEYNOTE : Global Sourcing : The Tough Dilemma Facing Today’s CIO
Glen Salow, EVP, Service Delivery & Technology, Ameriprise Financial; Former EVP & CIO, American Express

Global Sourcing Trends For 2010 & Beyond

Moderator:
Emmet B. Keeffe III, CEO & Co-Founder, iRise

Panelists:
Karl Keirstead, Sr Equity Analyst, Software & IT Services, Kaufman Bros.
Tsvi Gal, World BPO/ITO Vice-Chair; Chairman, SIM NY; Partner, Exigen Capital; Former CTO, Deutsche Bank
Oscar Sanez, Chairman, BPAP
Keith Zecchini, VP, Global IT Shared Services, Talisman Energy

Going Up The BPO Value Chain

Moderator:
Mykolas Rambus, CEO, Wealth-X; Former CIO, Forbes

Panelists:
Marty Pine, SVP, Global Strategic Sourcing, The Ace Group of Companies
Meeta Patel, VP, Offshoring Program Office, SAP AG
Bill Mitchell, Director, Platform Services, Deutsche Bank; Former CIO, Warner Music International

Lunch Keynote
Global Sourcing in the Next Decade: Raising the Bar

Raj Patil, President, MphasiS BPO

Raising Sourcing to the Next Level: Integrating ITO & BPO

Moderator :
Christopher Horace, Director, IT Sourcing, The Coca-Cola Company

Panelists:
Roxanna Wall, Executive Director, Corporate Development - Outsourcing & Offshoring, UBS AG
Mike Giresi, EVP, CIO, Direct Brands Inc.; Former CIO, Godiva Chocolatier
Andrew Wasser, Associate Dean of Graduate Information Systems Management, Carnegie Mellon University
Sushma Rajagopalan, Head of Global Strategy & Corporate Development, L&T Infotech

The Other Side of Global Sourcing:
Building Knowledge Economies and Societies through Global Partnerships

Moderator :
Carl Lavin, Managing Editor, Forbes

Panelists:
P.K. Agarwal, CEO, TiE Global; Former CTO, State of California
Rich Lagani, COO, Chartis Insurance
Rena Nigam, Director, MphasiS ( an HP Company)

Collaborative Sourcing:
Driving Business Excellence through Delivery Certainty

V. K. Raman, Head – BPO Services, Tata Consultancy Services

Welcome and Opening Remarks

Jim Noble, Chairman, World BPO/ITO Forum

Emőke Barabás, Deputy Director, ITD Hungary

Maturing of the Global Delivery Model

Suraj Prakash, Vice President, Global Delivery

CIO Roundtable - ITO/BPO Leadership

Moderator:
Gary Beach, Publisher Emeritus, CIO Magazine

Panelists:
Peter Whatnell, CIO, Sunoco Inc.
Frank Wander, CIO, Guardian Life Insurance
Maggie Miller, Former CIO, Warner Music Group
Derek Sappenfield, Director, Shared Services & Outsourcing Advisory,
Pricewaterhouse Coopers

Opening Remarks

Ray Anthony Roxas-Chua III, Chairman, CICT, Philippine Government

How the Cloud Will Impact Outsourcing

James Harris, Managing Director, Cloud Services, Accenture

Offshoring Success Stories: Those Who Got It Right & the Lessons Learned

Moderator:
Karen Morris, SVP & Chief Innovation Officer, Chartis Insurance

Panelists:
Russ Finney, CIO, Tokyo Electron Rhonda Vetere, Head of Global Operations, Barclays Capital
Howard Miller Jr.,IBM - VP, Enterprise Services Portfolio, Office of the CIO
Peggy Fechtmann, EVP, Global Capability Sourcing, MetLife

Closing Interactive Discussion
Outsourcing Priorities & Models

Jim Noble, Chairman, World BPO/ITO Forum; SVP, Talisman Energy
Harvey Koeppel, Vice Chair, World BPO/ITO Forum; Executive Director, Center for CIO Leadership